Privacy Statement
1. Who We Are
This website is operated by:
Level 1 Raised Flooring Ltd
387 Hackney Road
London E2 8PP
Email: info@level1raisedflooring.com
If you have any questions about this Privacy Policy or how your data is handled, you can contact us using the details above.
2. What Data We Collect
We may collect and process the following types of personal data:
- Full name
- Email address
- Phone number
- Company name (if provided)
- Any information you submit via contact forms
- IP address
- Browser type and device information
- Website usage data (via analytics tools)
3. How We Collect Your Data
We collect data through:
- Contact forms on our website
- Email communications
- Cookies and tracking technologies
- Analytics tools (e.g., website traffic analysis)
4. How We Use Your Data
We use your data for the following purposes:
- To respond to enquiries and provide requested services
- To communicate with you regarding your request
- To improve our website and services
- For internal record keeping
- For marketing purposes (only where consent has been given)
5. Legal Basis for Processing
We process your personal data based on:
- Consent (when you submit forms or accept cookies)
- Legitimate interest (to operate and improve our business)
- Contract (when providing requested services)
6. Data Sharing
We do not sell your personal data. However, we may share it with:
- Service providers (e.g., hosting providers, email services)
- Analytics providers (e.g., Google Analytics)
- Legal authorities if required by law
All third parties are required to respect the security of your data.
7. Data Storage and Retention
- Your data is stored securely on our servers or those of our service providers
- We only keep personal data for as long as necessary for the purposes outlined in this policy
- Typically, enquiry data is retained for up to 12–24 months unless required longer for legal reasons
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and hosting
- SSL encryption
- Access control to sensitive data
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
To exercise your rights, contact us at:
info@level1raisedflooring.com
10. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Remember user preferences
You can control or disable cookies through your browser settings.
11. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact: